What we keep, and why.

Last updated 12 October 2026

1. Who is responsible

JewelryFlo Private Limited, registered in Maharashtra, India, runs JewelryFlo and is responsible for the personal data described here.

For the records a business keeps in the app about its own customers, suppliers and staff, that business decides what is collected and why. We store and process those records on its behalf.

2. What we collect

On this website.

• The enquiry form stores nothing. It writes a message that you send from your own WhatsApp or email. When you do write to us, we receive your name, your number or address, and what you tell us.
• Like every website, our host keeps short-lived technical logs: IP address, browser and the pages requested.
• When we run advertising, the site may load a measurement tool from Meta that uses cookies to tell us which advertisements led to visits and enquiries.

In the app.

• Account details: your name, email, phone number, business name, address and GSTIN.
• The business records you enter: stock, sales, memos, custody ledgers, orders, and the details of your customers and suppliers.
• Files you upload, such as product photos.
• Security and activity logs, such as sign-ins and the changes that make up an audit trail.
• Payment records for your subscription. Card and bank details are handled by our payment provider. We do not see or store them.

3. What we use it for

• To provide the service and support you.
• To bill you and keep the records the law requires.
• To keep the service secure and prevent misuse.
• To tell you about changes to the service.
• To understand which parts of the suite are used, so that we can improve them.

We do not sell personal data, and we do not use your business records to train artificial intelligence models.

4. Who we share it with

We share data only with the companies that help us run the service, and only as far as each one needs: cloud hosting and database providers, file storage, email and messaging delivery, payment processing, and, when you use an AI feature, the model provider that processes the content needed to produce the result. Some of these process data on servers outside India. We also disclose data when the law requires it.

5. How long we keep it

We keep your records while your account is active and for 30 days after it closes, so that you can retrieve them. After that they are deleted from our live systems, and from backups as those expire. Invoices we issue to you are kept for as long as tax law requires.

6. How we protect it

• Connections to the service are encrypted.
• Each business's records are kept separate from every other's.
• Access inside your business follows the roles and permissions you set, and owners can turn on two-step login.
• Access by our own staff is limited to what support and maintenance need.

No system is perfectly secure. If a breach affects your data, we will tell you without undue delay.

7. Your choices

You can ask to see, correct or delete the personal data we hold about you, and you can withdraw consent to marketing messages at any time. Write to Contact@Jewelryflo.com.

If you are a customer of a jeweller who uses JewelryFlo, please ask that jeweller first. They control those records, and we will help them answer you.

8. Children

JewelryFlo is a tool for businesses. It is not directed at anyone under 18.

9. Complaints

Write to Contact@Jewelryflo.com with "Privacy" in the subject. We reply within a week and aim to resolve every complaint within 30 days.

10. Changes to this policy

When this policy changes in a way that matters, we update the date above and tell account owners by email or in the app.