The terms, in plain words.

Last updated 12 October 2026

1. Who we are

JewelryFlo is a business suite for the jewellery trade, made and run by JewelryFlo Private Limited, a company registered in Maharashtra, India ("we", "us").These terms apply when you use the JewelryFlo app or this website. By creating an account or using the service, you agree to them.

2. The service

JewelryFlo keeps records for your business: sales, stock, memos, client custody, manufacturing orders and the other functions described on this site. Features marked "coming soon" are not finished and are not promised by a date. We improve the service continually, so screens and features change over time.

3. Your account

You are responsible for the people you give logins to and for what they do. Keep passwords private, turn on two-step login for owners, and tell us quickly if you think someone else has access. Give us accurate details about your business so that our invoices to you are correct.

4. Plans, prices and taxes

Plans are sold by the month or by the year, at the prices on our pricing page when you subscribe. Prices are in Indian rupees and exclude GST, which is added to your invoice. A monthly plan renews each month and a yearly plan each year, until you cancel. If we change a price, we tell you at least 30 days before your next renewal, and the change applies from that renewal.

Founding 100. If you joined as one of the first 100 customers on a yearly plan, your founding price stays the same at every renewal for as long as your subscription remains active. If the subscription is cancelled, refunded or left unpaid for more than 30 days, the founding price ends with it.

Some features, such as the assistant and the image studio, include a monthly allowance. Use beyond the allowance is charged only if you choose to top up.

5. Free trial

New customers can use an open plan free for 14 days. We do not ask for a card to start. At the end of the trial you choose a plan or the account is paused. Your records are kept for 30 days after the trial ends so that you can return to them.

6. Cancelling and refunds

You can cancel at any time. What is refunded, and when, is set out in therefund and cancellation policy, which forms part of these terms.

7. Your data

Everything you put into JewelryFlo belongs to you. We use it only to run the service for you, as described in theprivacy policy. You can ask for a copy of your records at any time, and for 30 days after your subscription ends; we provide it in spreadsheet form. After that we delete your records from our live systems, and from backups as they expire.

You are responsible for having the right to keep the personal details of your own customers, suppliers and staff in the suite, and for what you send them through it.

8. Fair use

Do not use the service to break the law, to keep records for a business that is not yours, to try to reach another customer's data, to disrupt the service for others, or to resell it without our written agreement.

9. Records, valuations and tax

JewelryFlo is a record-keeping tool. Weights, balances, valuations and tax amounts are calculated from what you and your staff enter and from the rates you set. You remain responsible for checking them, for your physical stock and the goods in your custody, and for your own accounts and tax filings. Valuations at a gold rate are an aid, not a quotation.

10. The assistant and generated content

Some features use artificial intelligence to answer questions, draft messages or produce images. Their output can be wrong or incomplete. Check it before you rely on it, send it to a customer or publish it. A generated product image must be checked against the real piece before it is used in a listing.

11. Services run by others

The suite connects to services run by other companies, such as WhatsApp, payment gateways and messaging providers. Your use of those is under their terms. When you connect your own payment gateway, your customers' payments go directly to your account with that provider. We never hold that money.

12. Availability and support

We work to keep the service available at all times, but we do not promise that it will never be interrupted. We may pause it briefly for maintenance and try to do so outside trading hours. Support is by WhatsApp and email on working days.

13. Our software

The software, this site and the JewelryFlo name and marks belong to us. Your subscription gives you the right to use the service for your own business while it is active. It does not transfer ownership of any of it.

14. Limits of our responsibility

To the extent the law allows: the service is provided as it is; we are not liable for indirect or consequential loss, for lost profit, or for loss arising from entries made by you or your staff; and our total liability to you in any twelve months is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited under Indian law.

15. Ending the agreement

You can stop at any time. We may suspend or close an account that breaks these terms or stays unpaid, after giving notice and a reasonable chance to put things right, except where the law or the safety of other customers requires us to act at once.

16. Changes to these terms

If we change these terms in a way that matters, we tell you by email or in the app at least 15 days before the change takes effect.

17. Law and disputes

These terms are governed by the laws of India, and disputes are subject to the courts at Thane, Maharashtra. Please write to us first. Most things are settled with one message.

18. Contact

Write to Contact@Jewelryflo.com or use the contact page.