Refund and cancellation policy
Try first. Leave easily.
You can try JewelryFlo before paying, cancel whenever you choose, and get a yearly payment back in full if it is not right.
Last updated 12 October 2026
Free trial
Every open plan can be used free for 14 days. No card is needed to start, and nothing is charged unless you choose a plan.
Monthly plans
You can cancel a monthly plan at any time. The plan runs to the end of the month you have already paid for and does not renew. Part of a month is not refunded.
Yearly plans
If you ask within 30 days of your first yearly payment, we refund the full amount. After that, the plan runs to the end of the year and is not refunded in part.
If a yearly plan renews and you did not mean it to, tell us within 7 days of the renewal and we will refund that payment.
Founding price
A founding price is kept for as long as the subscription stays active. Cancelling or taking a refund ends the founding seat.
Allowances, top-ups and services
Top-ups for features with a monthly allowance are refunded only if no part has been used. Work already carried out for you by our team is not refunded.
Duplicate and failed payments
If you are charged twice, or charged for a payment that failed on your side, we refund the extra amount in full.
How to cancel or ask for a refund
The account owner writes to Contact@Jewelryflo.com or messages us from thecontact page. We confirm within 2 working days.
How refunds are paid
Refunds go back to the original payment method within 7 working days of our confirmation. Your bank may take a few more days to show it.
Your records after you cancel
Your records stay available for 30 days after a subscription ends, and we provide a copy in spreadsheet form if you ask. After that they are deleted as described in the privacy policy.